When the Bedbug '09 incident happened a couple of weeks ago, I decided I would follow through in hopes of preventing another family from checking into this bug infested hotel - or at least the room - until it was treated. So I called the Illinois Dept. of Health. After being transferred, oh, about 1,289 times, I finally reached the right person. He told me I needed to call the city. So I did that. I think with them, I was only transferred about 248 times before getting to the right person. I was told I needed to call the county health department, which I did. I think there, I was only transferred three times and I left the dates, the hotel name and address along with room number with some man who I am sure was NOT writing it down and he said they would be sure to follow up. Um, I doubt it.
So the next step was to write an e-mail to the corporate offices of the hotel chain. I explained the situation, what happened and finished with "I would expect that if I end up having to have my house treated, that they would reimburse those expenses." Um, I doubt it, but it felt good telling them that.
Anyway, within a few days, I received a phone call from their customer service department saying they were sorry about my experience and they have filed a concern report and they gave me a file number. They said I would hear from the hotel by June 30. Well, I did hear from them. Here is the e-mail I received. I am NOT editing it in any way, shape or form except to put it in italics.
we are sorry for the inconvinece you had at hour hotel
There was issue with the room and front desk clerk try to moved you other room and since you decided not to stay at over hotel we had issued the full refund and we did not charged your card for the time you stayed at over hotel.
Hope we can serve you in the furture.
I can say this: good or bad English aside, this hotel will NOT be serving me again. My "issue" was not a drippy faucet or a leaky window; IT WAS BEDBUGS. Why on this earth would I want to be transferred to another room when those little shits are probably lurking there, too, just to hitch a ride home on our belongings and take over my house?
I will be following up with the corporate offices again. Depending on how it goes, I may just list the name and address of this hotel for all to see. Not that it will have a huge impact, but damn, it will make me feel better!
Oh, Just Shut Up and Lie Down Somewhere
8 hours ago