Yet Another Jay and Deb Production.
God bless Jay at Halftime Lessons. For those of us who are not creative enough to come up with our own topics for a Tuesday's Tribute, he is now assigning a topic for us slackers. He's polite and calls it a "prompt" but I think it's meant for people like me who have been writing horribly lame posts. (I kid, Jay! Not about my horribly lame posts, but about your reasons for coming up with a prompt.) It's a little blah over here at Under the Influence these days and I am glad I have Jay to prod me along.
Since lately most of my shopping has been online and the shopping I have done in stores has been quite pleasant (well, I mean the service has been quite pleasant. The ability to find something I like AND that fits me has not been so pleasant.), I will focus on retail help via the telephone. This person is known as the Customer Service Rep. (For some really funny CSR stories, visit Soggy-Doggy Bloggy here and here. She is a CSR and she makes me giggle when she tells stories of crappy customers. Because of her industry, I KNOW I am not one of them!).
Lands' End has the most awesome CSRs and service in general. Buy something you don't like? No problem, send it back with the preprinted return label that comes with your item(s). Call them to tell them your child's backpack, that is gently used, as in three years old but well taken care of!, has a broken zipper and ask for help how to fix it/get it fixed and voila, a brand new backpack is on it's way, PRONTO and with a smile. Don't have your receipt? Just give them your name and they can pull up all of your orders for the last two years or so. They rock!
I recently had to call them twice in a very short time span. First, I ordered a bunch of stuff, got FREE shipping, and then the very next day, everything I ordered went on sale. One quickie phone call and I was reimbursed over $40.00. Once I received the order, I realized I will need to send some stuff back and order some different sizes. No problem. A five minute phone call and my items are on their way. They'll be here in approximately three days, FREE shipping again. The best part is, it is always hassle free. It's not like other places, say, oh, the cable company, where you have to throw a fit, curse and threaten to